Refund policy

Refund & Exchange

At Passion Perfumes, we want every customer to shop with confidence and receive products in excellent condition. Please read our refund and exchange policy carefully before placing your order.

This policy applies to all purchases made through our website or official Passion Perfumes sales channels in Egypt.

Exchange Period

Customers may request an exchange within 14 days of receiving the order.

To be eligible for an exchange, the product must meet the following conditions:

  • The product must be unopened, unused, and in its original condition.

  • The product must be sealed and in its original packaging.

  • The product must not be sprayed, tested, opened, damaged, or altered in any way.

  • The original receipt, order confirmation, or proof of purchase must be available.

If the product does not meet these conditions, Passion Perfumes reserves the right to refuse the exchange request.

Perfumes, Makeup & Skincare Products

For hygiene, safety, and product quality reasons, perfumes, makeup, skincare products, and personal care items cannot be returned or exchanged once they have been opened, used, sprayed, tested, or removed from their original packaging.

This applies to all fragrance and beauty products, including but not limited to:

  • Perfumes

  • Perfume sets

  • Testers

  • Makeup products

  • Skincare products

  • Personal care items

We recommend checking the product carefully before opening the packaging.

Damaged, Defective, or Wrong Items

Please inspect your order as soon as you receive it.

If you receive a damaged, defective, or incorrect item, please get in touch with us within 24 - 48 hours from the time of delivery so we can review the issue and assist you.

To help us process your request quickly, please include the following information:

  • Your order number

  • Your full name and contact number

  • Clear photos or videos of the product

  • Clear photos of the outer packaging

  • A short description of the issue

Once we receive your request, our team will review the case and contact you with the next steps.

If the issue is confirmed, we may offer one of the following solutions depending on the case:

  • Product replacement

  • Product exchange

  • Refund approval if replacement is not possible

Refund Policy

Refunds are only available in approved cases, such as receiving a wrong, damaged, or defective item that cannot be replaced or exchanged.

Refund requests are reviewed by our team before approval. Once your refund is approved, we will notify you and process the refund through a suitable payment method.

Please note that refund processing time may vary depending on the payment method and banking procedures.

Non-Refundable Cases

Passion Perfumes cannot accept refund or exchange requests in the following cases:

  • The product has been opened, used, sprayed, or tested.

  • The product is not in its original packaging.

  • The product seal has been removed, broken, or damaged.

  • The product was damaged after delivery due to misuse, improper handling, or improper storage.

  • The customer changed their mind after opening the product.

  • The request was made after the allowed 14-day exchange period.

  • A damaged, defective, or wrong item was reported more than 48 hours after delivery.

Delivery Fees

Delivery fees are non-refundable unless the issue was caused by Passion Perfumes, such as sending a wrong, damaged, or defective item.

If an exchange is approved for reasons not related to an error from Passion Perfumes, additional delivery charges may apply.

How to Request an Exchange or Refund

To request an exchange or report an issue with your order, please contact us at:

sales@passionperfumes-eg.com

Please make sure to include your order number and all required details so our team can review your request as quickly as possible.

Important Notes

Items sent back without contacting us first will not be accepted.

Passion Perfumes reserves the right to inspect returned items before approving any exchange or refund request.

Approval of any exchange or refund depends on the condition of the product and whether it meets the policy requirements stated above.

For any questions regarding refunds, exchanges, or order issues, please contact us at:

sales@passionperfumes-eg.com